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Customer Services
Ordering Info
You can place your order
online using your credit card. We utilize a shopping cart feature
provided by PayPal. Thus, all online transactions are securely processed
via PayPal. Please note that you do not need to
sign up for an account with PayPal in order to complete your payment transaction.
Sales Tax
We are required to collect 8.75% on orders shipped to
California. For orders shipped to other states, there is no sales tax.
Shipping Info
Orders are shipped the next business day.
We ship Monday to Friday. Orders received between
Friday and Sunday will be shipped on Monday.
| Orders up to
24.99 |
$5.00 |
| 25.00 -
49.99 |
$7.00 |
| 50.00 -
74.99 |
$9.00 |
| 75.00 and more |
FREE |
USA
~ For 48 contiguous states (lower 48 states), we ship via USPS priority mail with
confirmation number (2-3 business day).
~ For Alaska, Hawaii, Puerto Rico, US Virgin Island, and P.O. Box address, we ship via USPS.
International
~ For international customers, we ship via USPS. Please contact us for a shipping quote
at service@naturecharm.com
before placing your order.
If you would like your shipment arrived sooner, please email us your criteria at
service@naturecharm.com
and we will provide you with the shipping quote.
Return Policy
Your 100% satisfaction is our main concern.
If for any reason you are not happy with the product, you may return it to us for a refund within
3 days from the date you received. The product must be in new, unused and undamaged condition with
its original packaging intact.
Send your package to:
NatureCharm.com
Attn: Returns
P.O. Box 12632
Pleasanton, CA 94588
Your refund will be processed within
5 business days after receiving the item. Please note that shipping charges are
not refundable unless a mistake was made by NatureCharm. Return item(s)
must be sent back to us prepaid with a tracking number. We do not
accept C.O.D.
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